I'm not sure what type of media format I have?
Please use our Video Media Guide or give us a call.

What is the process of transferring film?
The film is transferred into digital format and onto our video editing computer. This allows us to join the footage and remove any distorted or black segments. Then we run copies to a MiniDV Master (for your storage) and to the number of VHS copies you've requested.

How long will it take?
Usually 5 to 10 business days. Quicker service is available; just let us know your deadline.

Are plastic sleeves and labels included?
Yes, plastic sleeves and labels are included. If you require anything special such as a hardcover case or a full colour label, please use our custom quote.

What about blank, black, clear, or dark sections of film?
We will edit out any clear or black footage from your film.

Some of our film is out of focus and we have some sections with very shaky camera-work
It is our policy to transfer all exposed footage including shaky camera work and out of focus film.

Will we get our old film back?
Yes we send your originals back to you with the completed job, via registered post.

How do we organize our film?
We can transfer it in random order or we can transfer it in chronological order if you number your reels or boxes.  
Make sure you number them clearly.

How can I tell if the film I have is silent or has sound on it?
We always check if it has sound or not. Film with a brown strip down the side has magnetic sound or if there is a blank\clear strip it may be optical. Magnetic strips are more common than optical.